Privacy Policy

ShopFlow by FoodPe Express

Last updated: December 18, 2025

1. Introduction

Welcome to ShopFlow, a product of FoodPe Express. This Privacy Policy explains how we collect, use, and protect personal information when you use our services through www.foodpex.in and our WhatsApp Business integration.

2. Information We Collect

• Customer name and mobile number
• WhatsApp messages, timestamps, and delivery metadata
• Product catalog interactions and order details

3. How We Use Information

We use data to:

• Show product catalogs on WhatsApp
• Accept and process orders
• Send order confirmations and updates
• Provide support and improve our services

We do not send marketing messages without consent.

4. WhatsApp Data Usage & Compliance

We follow WhatsApp Business Platform policies. WhatsApp data is accessed only to support catalog browsing and order processing, and is not used for advertising, profiling, or sale.

5. Data Sharing

We do not sell personal data. We may share information with:

• Meta (WhatsApp) for message delivery
• Trusted service partners under confidentiality
• Authorities when required by law

6. Data Storage & Security

We protect data using secure servers, access controls, and other industry best practices.

7. Data Retention

Data is kept only as long as needed for order management and legal requirements, and deleted thereafter.

8. User Rights

Users can request access, correction, deletion, or opt out of WhatsApp messages by contacting us.

9. Children’s Privacy

Our services are not for children under 13, and we do not knowingly collect their data.

10. Changes to Policy

We may update this policy. Any changes will appear here.

11. Contact Information

FoodPe Express
Website: www.foodpex.in
Email: support@foodpex.in